Privacy Policy

1. Introduction

Rodriguez Climate Control LLC (“we,” “us,” or “our”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us by phone or email, or engage our HVAC services. By using our website or services, you agree to the terms of this Privacy Policy.

Rodriguez Climate Control LLC is located at 1938 Beach Drive, Grand Prairie, TX 75051. We can be reached at (940) 393-1221 or oscarrodriguez@rrclimcon.com. This policy applies to all information collected through our website and through any related services, sales, marketing, or events.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you request a service estimate, complete our contact form, call our office, or otherwise communicate with us. The personal information we may collect includes:

• Full name and contact information (address, phone number, email address)
• Property address where service is requested
• Property type (residential or commercial)
• Description of HVAC issues or service needs
• Preferred appointment dates and times
• Payment information (processed through secure third-party payment processors)
• Service history and equipment information

2.2 Technical Information Collected Automatically

When you visit our website, we may automatically collect certain technical information about your device and how you interact with our website. This includes: IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of visit, and general geographic location derived from IP address. This information is used to improve website functionality and user experience.

3. Cookies Policy

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device by websites you visit. We use the following types of cookies: Essential Cookies required for basic website functionality; Analytics Cookies that help us understand how visitors use our website; and Functional Cookies that remember your preferences. You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and perform HVAC service appointments
• To respond to service requests, inquiries, and customer support needs
• To send appointment confirmations and service reminders
• To process payments and send invoices
• To maintain service records and equipment history
• To send seasonal maintenance reminders (with your consent)
• To improve our website and service offerings
• To comply with legal obligations
• To protect the safety and security of our business and customers

5. Marketing Communications

With your consent, we may send you promotional communications about our services, special offers, and seasonal maintenance reminders. You may opt out of marketing communications at any time by contacting us at oscarrodriguez@rrclimcon.com or calling (940) 393-1221. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your service appointments, invoices, and account activity.

6. Data Sharing and Disclosure

Rodriguez Climate Control LLC does not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in these limited circumstances: with trusted service providers who assist us in operating our business under confidentiality agreements; when required by law or court order; to protect the rights, property, or safety of our company or customers; or in connection with a business transfer or acquisition.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records are typically retained for seven (7) years to support warranty claims and repeat service needs. Financial records are retained for the period required by applicable tax and accounting regulations. You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

8. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage of physical records, password-protected systems, and limited employee access to customer data on a need-to-know basis. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your information.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services such as payment processors, scheduling software, or review platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use. Third-party services we may use include Google Analytics for website analytics, payment processing services, and email communication platforms.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or object to certain uses of your data, as well as the right to data portability. To exercise any of these rights, please contact us using the information provided in Section 14 below.

11. Texas Privacy Rights

The Texas Data Privacy and Security Act (TDPSA) provides Texas residents with specific rights regarding their personal data. Texas residents may request to know what personal data we collect, how it is used, whether it is sold or shared, and to whom. Texas residents also have the right to opt out of the sale of their personal data and to request deletion of their personal data. To exercise your Texas privacy rights, please contact us at oscarrodriguez@rrclimcon.com or (940) 393-1221. We will respond to verified requests within 45 days as required by Texas law.

12. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at oscarrodriguez@rrclimcon.com. If we discover that we have collected personal information from a child under 13, we will promptly delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy-related inquiries within 30 days of receipt.